FAQs

FAQs

Find the Answers to your Questions

Telephone
+351 291 957 888
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Email
info@globaltrustedsign.com
Where we are
Porto / Lisboa / Madeira / Açores
Messages
Can I recover my login credentials?
What is a Trust Service Provider?
Is GTS a Qualified Trust Service Provider?
Who is the national Trust Provider Supervisory Authority?
Is it mandatory to register with GTS to purchase the products?
I made a mistake in the data entered in the request. How can I change it?
Do I need any specific hardware or software?
In the case of services subscribed annually, will they be automatically renewed?
What payment methods does GTS offer?
What is an electronic signature?
Does the digital signature have probative value?
What type of digital certificates does GTS offer?
If a natural person represents two or more entities, do they need a certificate for each entity?
When a company has two or more managers, is it necessary to have only one digital certificate?
Can a single attorney-in-fact, who has a qualified digital certificate, carry out electronic communications on behalf of all companies belonging to the same economic group?
The data of the Data Subject or Entity has changed since the first request. Can I request a renewal?
When does the videoconference take place at GTS?
Do I have to send the original documents to GTS?
Before starting the videoconference, what should I take into account with regard to technical requirements?
Why is the video conference recorded?
What is a TLS/SSL certificate?
What is an OV - Organization Validation certificate?
What is an EV - Extended Validation certificate?
What is the difference between an OV certificate and an EV certificate?
What is HTTPS?
Why do websites use the SSL certificate?
Does the issuance of the certificate require the submission of documents?
The padlock does not appear in the browser. Why?
Are GTS timestamps valid on all electronic public procurement platforms?
When is it necessary to affix timestamps on e-platforms?
Which acts are subject to the affixing of timestamps?
How can I check my credit balance?
Is it necessary to configure the timestamps on each e-platform?
Would you like to buy an alternative timestamp pack, is it possible?
Are electronic seals governed by any law?
What are electronic seals for?
In which countries can electronic seals be used?
What type and size of files does GTS support?
What versions of Android and iOS are compatible with GTS Mobile ID?
How do I change my GTS ID password?
How can I set up my GTS MOBILE ID?
How do the Processes work?
OTP code validation, what is it?
Advantages of the solution
What is workflow management?
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