FAQs
FAQs
Find the Answers to your Questions
Telephone
+351 291 957 888
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Email
info@globaltrustedsign.com
Where we are
Porto / Lisboa / Madeira / Açores
Messages
Can I recover my access credentials?
What is a Trusted Service Provider?
Is GTS a Qualified Trusted Service Provider?
Who is the national Supervisory Entity for Trusted Service Providers?
Is it mandatory to register with GTS to purchase products?
I made a mistake with the data entered in the order.
Do I need any specific hardware or software?
In the case of services subscribed annually, will they be renewed automatically?
What payment methods does GTS offer?
What is an electronic signature?
Does a digital signature have probative value?
What type of digital certificates does GTS offer?
If a natural person represents two or more entities, do they need a certificate for each entity?
When a company has two or more managers, is only one digital certificate necessary?
Can a single attorney, who has a qualified digital certificate, carry out electronic communications on behalf of all companies belonging to the same economic group?
The data of the Holder or Entity has changed since the first request.
When does the videoconference take place at GTS?
Do I have to send the original documents to GTS?
Before starting the video conference, what should I take into account regarding technical requirements?
Why is the video conference recorded?
What is a TLS/SSL certificate?
What is an OV - Organization Validation certificate?
What is an EV - Extended Validation certificate?
What is the difference between an OV certificate and an EV certificate?
What is HTTPS?
Why do websites use the SSL certificate?
Does issuing the certificate require the submission of documents?
The padlock does not appear in the browser.
Are GTS time stamps valid on all electronic public procurement platforms?
When is it necessary to place time stamps on electronic platforms?
Which acts are subject to the affixing of time stamps?
How can I check my credit balance?
Is it necessary to configure seals on each electronic platform?
I would like to purchase an alternative stamp pack, is this possible?
Are electronic seals governed by any law?
What are electronic seals for?
In which countries can electronic seals be used?
What type and size of files does GTS support?
What versions of Android and iOS support GTS Mobile ID?
How do I change my GTS ID password?
How can I set up my GTS MOBILE ID?
How do Processes work?
OTP code validation, what is it?
Advantages of the solution
What is workflow management?
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